Refunds, Returns & Cancellations Policy

Thank you for choosing Biscuit Jar. We want you to love your order, but if something isn't right, please contact us and we will do our best to help.

Returns

Due to the nature of our food products, we do not accept returns or exchanges for change-of-mind purchases.

This does not affect your statutory rights.

Cancellations

You may request to cancel your order at any time before it has been fulfilled.

To request a cancellation, please contact us as soon as possible at hello@biscuitjar.co.uk, quoting your order number.

If your cancellation is accepted, any payment already made for the cancelled order will be refunded to your original payment method.

Once an order has been fulfilled, it can no longer be cancelled.

Damaged, Faulty or Incorrect Orders

If your order arrives damaged or faulty, or you receive the wrong item, please contact us within 7 days of delivery at hello@biscuitjar.co.uk with:

• Your order number

• A description of the issue

• Photographs of the product and packaging where applicable

We will review your request and, where appropriate, offer a replacement, refund or other suitable resolution.

Refunds

Approved refunds will be issued to the original payment method used at checkout.

Please allow reasonable time for your bank or payment provider to process the refund after it has been issued.

Contact Us

If you have any questions about your order, please contact us:

Email: hello@biscuitjar.co.uk