Terms of service
Terms of Service
Overview
Welcome to Biscuit Jar. These Terms of Service ("Terms") apply to your use of the Biscuit Jar website, online store, products, and services.
The terms "we", "us", and "our" refer to Biscuit Jar Ltd. Biscuit Jar Ltd operates this store and website, including all related information, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience.
Biscuit Jar is powered by Shopify, which enables us to provide our online store services.
By visiting, interacting with, or purchasing from our website, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms, you should not use or access our website.
Section 1 - Website Access and Use
By agreeing to these Terms, you confirm that you are legally able to enter into an agreement and make purchases through our website.
To use our services, including browsing our store or purchasing products, you may be required to provide information such as your name, email address, billing details, payment information, and delivery address.
You confirm that all information provided is accurate, complete, and current.
You are responsible for ensuring that your personal information remains accurate and up to date.
Section 2 - Our Products
We make every effort to ensure that product descriptions, images, ingredients, and information provided on our website are accurate.
However, colours and appearance may vary slightly depending on your device settings.
Product availability, descriptions, pricing, and specifications may be updated or changed at any time without notice.
We reserve the right to discontinue products or limit availability where necessary.
Section 3 - Orders
When you place an order with Biscuit Jar, you are making an offer to purchase our products.
Your order is only accepted once we confirm acceptance and payment has been successfully processed.
We reserve the right to refuse or cancel orders where necessary, including where products are unavailable, payment issues occur, or errors have been identified.
Please check your order details carefully before completing your purchase. We may not be able to amend or cancel orders once they have entered processing.
Purchases are subject to our Refund and Returns Policy.
Products purchased from Biscuit Jar are intended for personal use and not resale unless agreed with us in writing.
Section 4 - Prices and Payment
All prices displayed on our website are in GBP (£).
Prices may change from time to time. The price charged will be the price displayed at checkout when your order is placed.
You agree to provide accurate payment and billing information when placing an order.
All payments must be completed before your order is processed.
Section 5 - Shipping and Delivery
We aim to dispatch orders within the timescales stated on our website.
Delivery times are estimates and may vary due to circumstances outside our control, including courier delays.
Once your order has been dispatched, delivery responsibility transfers to the delivery provider. We will support customers with any delivery issues and work to resolve problems where possible.
Section 6 - Food Products
Our products are handmade food items and should be stored according to the instructions provided on the packaging.
Customers are responsible for checking ingredient and allergen information before purchase.
If you have any food allergies or dietary requirements, please contact us before ordering if you require further information.
Section 7 - Intellectual Property
All content on this website, including branding, logos, images, text, designs, and product names, belongs to Biscuit Jar Ltd unless otherwise stated.
You must not copy, reproduce, distribute, or use our content without prior written permission.
Section 8 - Third Party Services
Our website may contain links or services provided by third parties, including Shopify and payment providers.
We are not responsible for the content, availability, or practices of third-party websites or services.
Section 9 - Relationship with Shopify
Biscuit Jar is powered by Shopify, which provides the platform that enables us to operate our online store.
Any purchase made through our website is a transaction directly between you and Biscuit Jar Ltd. Shopify is not responsible for any products purchased from Biscuit Jar or any issues arising from those purchases.
Section 10 - Privacy Policy
Your personal information is processed in accordance with our Privacy Policy.
By using our website, you acknowledge that you have read and understood our Privacy Policy.
Section 11 - Errors and Changes
We reserve the right to correct errors, inaccuracies, or omissions relating to product information, pricing, promotions, availability, or other website content.
We may update website information at any time without notice.
Section 12 - Limitation of Liability
Nothing in these Terms limits or excludes our liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or any other rights you have under UK consumer protection law.
To the fullest extent permitted by law, Biscuit Jar Ltd is not responsible for losses caused by circumstances outside our reasonable control.
Section 13 - Governing Law
These Terms of Service and any separate agreements between you and Biscuit Jar Ltd are governed by the laws of England and Wales.
Any disputes relating to these Terms will be subject to the jurisdiction of the courts of England and Wales.
Section 14 - Changes to These Terms
We may update these Terms of Service from time to time.
The latest version will always be available on this page. Continued use of our website after changes are published means you accept the updated Terms.
Section 15 - Contact Information
Questions about these Terms of Service should be sent to:
Biscuit Jar Ltd
Email: hello@biscuitjar.co.uk
Phone: 07407 344720
Registered Office:
102 Linnet Way
Keynsham
BS31 2FP
Registered in England and Wales
Company Registration Number: 17360490