Shipping policy
Shipping Policy
Delivery Information
Thank you for choosing Biscuit Jar.
All Biscuit Jar products are handmade in small batches and carefully prepared before being packed and dispatched.
We currently deliver within the United Kingdom only.
Dispatch Times
As our products are handmade in small batches, orders require time to be prepared before dispatch.
Standard Delivery
Estimated dispatch time: 3–5 business days
Express Delivery
Estimated dispatch time: 2–3 business days
Please note that these times refer to the time taken for us to prepare and dispatch your order, not the total time for your order to arrive.
During busy periods, product launches, seasonal releases or promotional events, dispatch times may take slightly longer. If there are any significant delays, we will communicate this with you.
Delivery Charges
UK delivery options are available at checkout.
Standard Delivery: £2.99
Estimated dispatch time: 3–5 business days
Express Delivery: £6.99
Estimated dispatch time: 2–3 business days
Any delivery charges will be clearly displayed at checkout before you complete your purchase.
Delivery Times
Once your order has been dispatched, the time taken for it to arrive will depend on the courier and delivery service used.
Any dispatch or delivery times provided are estimates and are not guaranteed.
Delivery may occasionally be affected by circumstances outside of our control, including courier delays, adverse weather or other unforeseen events.
Tracking
Where tracking is available, tracking information will be provided once your order has been dispatched.
Delivery Issues
If your order has not arrived within a reasonable period following dispatch, please contact us at:
Email: hello@biscuitjar.co.uk
Please include:
- Your order number
- Your name
- Details of the issue
We will investigate and work with you to resolve the problem.
Incorrect Delivery Information
Customers are responsible for providing accurate delivery information at checkout.
If incorrect delivery details are provided and an order cannot be delivered, additional delivery charges may apply for redelivery.
Contact Information
Biscuit Jar Ltd
Email: hello@biscuitjar.co.uk
Registered Office:
102 Linnet Way
Keynsham
BS31 2FP
United Kingdom
Registered in England and Wales
Company Registration Number: 17360490